Frosty Heating & Air Conditioning Serving Baltimore & Annapolis

Testimonials

We thank all our customers who take the time to write testimonials about the work we do for them.

First Church of Christ

Dear Friends,

Our Church would like to thank you for your most helpful work in replacing our heating and air conditioning systems last month.

The job was done as you predicted at no inconvenience to the church and the results have been amazing wonderful air conditioning circulating even where we had no circulation before. We look forward to the heating season and the same improved results. We are most appreciative of the time and attention you gave to us in the bidding process, including several visits by your company. This helped us make decisions with which we could all be comfortable. We thank you also for helping to adjust the thermostats while we are learning to adjust them, as well as checking the electrical problem with the lights.

We would be happy to be used as a reference as a very satisfied customer.

Thank you for your politeness, promptness, patience, efficiency, knowledge and kindness towards our church.
We look forward to our continued relationship. Most sincerely,

BOARD OF TRUSTEES - Marion

Robert Home Owner

Dear Sir or Madam:
Once again I would like to thank you for the fine work done by one of your employees. A little over a year ago you installed a new furnace and air conditioning system in our home. It has worked beautifully since then, and your service people have been exceptionally nice to deal with on the two occasions they have come out to do semi-annual inspections. But today Jeny Kahl did something that went over and beyond anything one would expect in regular service. Some moisture had been escaping from the end of the vent for the furnace and it was getting into the shingles on the outside of our house and causing the paint to peel. Jerry rigged up a piece of aluminum flashing, painted it to match the shingles, and installed it personally, with the same meticulous care that he used in the original inspection of our home, even to the point of curling the flashing up under the bottom of the shingles to make it indistinguishable from the shingles themselves. It was very thoughtful of him to do that, and just another example of why I think so highly of your company. You can be assured that whenever anyone asks me for a recommendation for furnace and air conditioning work, yours is the only name I give them. Thank you most sincerely.

Very truly yours,

Robert

Betty and Harry R. Home Owners

Dear Steve:
We want to write you this letter to let you know how pleased we are with the installation of our Trane Furnace and Air Conditioning System provided by your topnotch organization.

From the start, Jerry was the consummate salesperson. He was extremely knowledgeable and had great patience while Harry pondered over all possible technical details before deciding which system to buy. He did not pressure us for a decision, was responsive and demonstrated genuine concern about this very important decision.

All of the technicians who came to work on our system were here on time as promised. You visited us several times to calculate ductwork dimensions as well as to make sure everything was going smoothly. To our great surprise, that was just the start. Many homeowners do not have an in depth knowledge of all aspects of home construction. Harry does, and he was impressed beyond all expectations at the level of precision and craftsmanship preformed by everyone involved.

Jason, Jim, John, josh and Eric all did excellent work, were more than happy to answer all of Harry's questions and were willing to provide attention to detail and all reasonable customer requests associated with the installation.

Steve, thank you for operating Frosty in such a caring and professional manner. Your company and it's employees all get an A+, and if you would like, let us know and we will submit a report to Angie's List. We have and will continue to recommend your company to anyone and everyone we meet. Please do not hesitate to use us as a referral anytime. Thank you again!

Harry & Betty


Joyce F. Home Owner

Mr. Lederer, I would like to take this opportunity to let you know how pleased I was by three of your employees. Last Thursday, Gary, John and Dan arrived to install our new heat pump. They were neatly dressed, courteous and pleasant The lead tech Gary, kept me informed for instance when the water had to be turned off for a short time. Whenever I was in ear shot of their conversation it was clear that they had a good working relationship with one another and I never once heard any objectionable language. That is rare these days. It was quite apparent that they were highly skilled. My husband and I had to leave to go out of town before they were finished, but I was confident, that everything would be left in order when they left and we were not disappointed. I would be remiss, if I did not mention Jerry Kahl. He endured many phone calls and questions from me, as I deliberated over which system to get. He was patient and always courteous, but most of all I appreciated how knowledgeable he was. Given the opportunity I would highly recommend your company to others.

Regards, Joyce


Candace K.

Thank you for doing such a great job! Josh, Jason, & Cody were timely, professional, courteous, detail oriented, & always did a great job cleaning up at the end of the day. It was a pleasure having them here & I could not be more pleased with the end result. I will happily & highly recommend Frosty!

Thanks

Candace K.

Gus & Sherri C.

We would like to take this opportunity to sincerely thank you and your staff for consistently outstanding service. My wife has utilized your company for many years at her business in Ellicott City (Harry Witzke Family Funeral Home) and at her motherís house. In the last calendar year we have also had our complete HVAC systems replaced at our home and my sonís home. From the time of our initial counseling from Ralph Weast to the final walkthrough upon completion, we have been treated with the utmost courtesy and professionalism. The installers always explain clearly the steps theyíre taking and keep us informed of anything that is important to us. All of your staff deserves much credit for representing your business so well, and I know that my wife and I will continue to spread the word about the excellent performance of your company. Please feel free to use our recommendation in your referrals, and keep doing what you do so well!

Thank you Frosty Refrigeration!!

Gus & Sherri C.

Mrs. H.

I would just like to say again, thanks so much for all your input in seeing that I received immediate service for my heater/cooling system replacement. Your caring, continued way of seeing that I got service as soon as I did - again, thanks so much! Frosty has to be proud of you, as I am so very thankful to have had the opportunity to have had you as my sales representative.

So to Ralph, again, I say thanks so very much and thanks for being you! Thanks a million.

I love my Frosty crew - all of you!

Mrs. H.